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CLINIC POLICIES · NEW AGE AESTHETICS
Clinic policies.
Clear information before your appointment.
Please take a moment to familiarise yourself with our booking, cancellation and treatment policies before attending the clinic.
Booking your appointment.
BOOKINGS & CONSULTATIONS
All treatments are provided by appointment only.
Appointments can be booked online where available or arranged directly with the clinic. Some treatments require a consultation or suitability assessment before an appointment can be confirmed.
Please ensure that all information provided during booking and consultation is accurate and up to date, particularly information relating to your health, medication, allergies and previous treatments.
Treatment may be postponed or declined where it is not considered suitable or safe to proceed.
Securing your appointment.
BOOKING FEES
A non-refundable booking fee may be required to secure your appointment.
Where applicable, the booking fee is deducted from the final treatment cost when the appointment is attended as scheduled.
Your appointment is not considered confirmed until the required booking fee has been received.
Booking fees cannot be transferred to another person.
When plans change.
CANCELLATIONS & RESCHEDULING
New Age Aesthetics operates a 24-hour cancellation policy.
If you need to cancel or reschedule your appointment, please provide at least 24 hours’ notice.
Appointments cancelled or rescheduled with less than 24 hours’ notice may result in the loss of the booking fee and a new booking fee may be required before another appointment can be arranged.
Failure to attend an appointment without notice will also result in the loss of the booking fee.
Repeated late cancellations or missed appointments may result in future bookings being declined or requiring payment in advance.
Arriving for your appointment.
LATE ARRIVALS
Please arrive on time for your appointment.
If you arrive late, your treatment time may need to be shortened to avoid delaying following appointments.
Where there is not enough time to carry out the treatment safely and to the appropriate standard, the appointment may need to be rescheduled and may be treated as a late cancellation.
Treatment starts with the right assessment.
CONSULTATIONS
Some treatments require a consultation before treatment can take place.
Consultations allow us to discuss your concerns, expectations, medical history and treatment options and to determine whether the requested treatment is appropriate for you.
A consultation does not guarantee that treatment will be recommended or performed.
Where a consultation fee is redeemable against treatment, this will be explained at the time of booking.
Additional requirements for prescription treatments.
PRESCRIPTION TREATMENTS
Treatments involving prescription-only medicines require an appropriate consultation and assessment by an independent qualified prescriber before treatment can take place.
Where a face-to-face prescribing consultation is required, treatment cannot be provided until this has been completed and a prescription has been issued.
Prescribing decisions are made independently by the prescriber based on individual suitability.
A prescription or treatment cannot be guaranteed following consultation.
When a patch test is required.
PATCH TESTING
Certain treatments, including laser and IPL treatments, may require a patch test before treatment can begin.
Where required, the patch test must be completed within the appropriate timeframe before your treatment appointment.
Treatment cannot proceed if the required patch testing or pre-treatment assessment has not been completed.
A further patch test may be required following certain changes, including changes to your health, medication, skin condition, sun exposure or treatment settings.
Your safety comes first.
MEDICAL INFORMATION & SUITABILITY
Please inform the clinic of any medical conditions, medications, allergies, pregnancy or breastfeeding, recent procedures, changes to your health or other information that may affect treatment suitability.
This information must be updated if anything changes between appointments.
New Age Aesthetics reserves the right to postpone, modify or decline treatment where proceeding may not be appropriate or safe.
In some circumstances, confirmation or consent from your GP or another healthcare professional may be requested before treatment.
Every client responds differently.
TREATMENT RESULTS
Treatment results vary between individuals and cannot be guaranteed.
The outcome of a treatment can be influenced by many factors, including anatomy, skin condition, lifestyle, healing response, age, medical history and adherence to aftercare.
Any photographs or treatment results shown on the website or social media represent individual client outcomes and should not be considered a guarantee of the same result for another person.
Where a course of treatment is recommended, individual results and the number of sessions required may vary.
Supporting your treatment.
AFTERCARE & FOLLOW-UP
Appropriate aftercare instructions will be provided following treatment where required.
It is important that these instructions are followed carefully to support healing and reduce the risk of complications.
Please contact the clinic if you have concerns following treatment.
Where clinically appropriate, a follow-up assessment may be recommended or arranged.
Courses are planned around your treatment.
TREATMENT COURSES & PACKAGES
Where treatments are purchased as a course or package, sessions are intended for the individual client for whom they were purchased and cannot normally be transferred to another person.
Recommended treatment intervals should be followed wherever possible to achieve the intended treatment plan.
Please contact the clinic if you have concerns following treatment.
Courses do not guarantee a particular result or number of treatments required.
Any specific expiry dates, payment arrangements or conditions relating to a course, package or subscription will be explained when it is purchased.
Monthly treatment plans.
SUBSCRIPTIONS
Selected treatments may be available through a monthly subscription plan, allowing the cost of a treatment course to be spread across agreed monthly payments.
By joining a subscription, you are committing to the full payment plan and not simply paying individually for each treatment session.
Monthly payments will continue for the agreed subscription period, even if your treatment sessions are completed before the final payment is collected.
Treatment appointments must be scheduled according to the recommended treatment intervals and remain subject to availability.
Missed, cancelled or rescheduled appointments remain subject to the clinic’s standard cancellation policy and do not automatically pause or extend the subscription.
Subscriptions are personal to the client and cannot be transferred to another person.
If your circumstances change or you wish to cancel a subscription before the end of the agreed payment period, please contact the clinic. Any cancellation will be handled in accordance with the terms agreed when the subscription was started and your applicable consumer rights.
Full subscription terms, including the number of payments, treatments included and total cost, will be provided before you join.
Treatment payments.
REFUNDS
Fees paid for treatments that have already been carried out are non-refundable.
As treatment outcomes vary between individuals, dissatisfaction with the degree of improvement achieved does not automatically entitle a client to a refund.
If you have concerns about your treatment or result, please contact the clinic so that the area can be appropriately assessed.
Any refund relating to prepaid treatments, courses or packages will be considered in accordance with the terms under which they were purchased and applicable consumer rights.
Nothing in this policy affects your statutory rights.
Keeping the clinic calm and private.
CHILDREN & GUESTS
New Age Aesthetics operates as a private, one-to-one treatment environment.
Where possible, please attend your appointment alone.
Children should not accompany clients to treatment appointments unless this has been agreed with the clinic in advance.
For safety reasons, children cannot remain unsupervised within the clinic while treatment is being carried out.
Please keep your belongings with you.
PERSONAL BELONGINGS
Clients are responsible for their personal belongings while attending the clinic.
New Age Aesthetics cannot accept responsibility for lost, damaged or stolen personal items except where liability cannot legally be excluded.
Your privacy and consent.
PHOTOGRAPHY & MARKETING
Clinical photographs may be recommended or required to document treatment progress and form part of your treatment record.
Images will not be used for marketing, social media or promotional purposes without appropriate consent.
You may decline marketing photography without affecting your ability to receive treatment.
Where marketing consent has been provided, you may contact the clinic if you wish to discuss withdrawing that consent for future use.
Your information is treated confidentially.
PRIVACY & PERSONAL DATA
New Age Aesthetics collects and processes personal information necessary to manage appointments, consultations, treatment records and client communication.
Personal and medical information is handled confidentially and stored appropriately in accordance with applicable UK data protection requirements.
Information may be shared where necessary for the provision of your care or where there is a legal or regulatory obligation to do so.
More detailed information about how personal information is collected, stored and used should be provided within the clinic’s Privacy Policy.
Staying in touch.
COMMUNICATION & MARKETING
Appointment confirmations, reminders and information relating to your treatment may be sent using the contact details you provide.
Marketing communications will only be sent where there is an appropriate basis for doing so, and you can unsubscribe from marketing communications at any time.
Please ensure that your contact details remain up to date.
If something isn’t right, please tell us.
COMPLAINTS & CONCERNS
New Age Aesthetics aims to provide a professional and respectful service at every appointment.
If you have a concern about your treatment or experience, please contact the clinic as soon as possible so that the matter can be reviewed appropriately.
Where the concern relates to a treatment result or possible complication, you may be asked to attend an assessment before any further action is recommended.
Complaints will be handled professionally, confidentially and as promptly as reasonably possible.
A professional environment for everyone.
RESPECTFUL BEHAVIOUR
Clients are expected to communicate with the clinic in a respectful and appropriate manner.
Abusive, threatening, discriminatory or aggressive behaviour towards the practitioner, prescriber or anyone associated with the clinic will not be tolerated.
New Age Aesthetics reserves the right to refuse or discontinue non-emergency services where maintaining a safe and professional practitioner-client relationship is no longer possible.
Keeping our policies current.
POLICY UPDATES
New Age Aesthetics may update these policies from time to time to reflect changes to services, professional requirements or clinic procedures.
The most current version published on this website will apply at the time of booking unless otherwise stated.
Last updated: September 2026